Delivery Information

Product Delivery is committed to deliver products in perfect condition in the direction that the Customer and/or User has pointed out within the order form, and in any case shall be within the selected Territory. In order to optimize the delivery, we would be grateful if the Customeror User would indicate a direction in which the order can be delivered within normal working hours. will not be responsible for errors caused in the delivery when the delivery address entered by the Customer or User on the order form does not correspond with reality or has been omitted.


Terms of Delivery


Shipments will be made through a courier company. The order placed by a Customer or User will be delivered within a maximum period of 15 working days from the date which the order has been confirmed. Although the usual delivery of is usually between 3 and 4 days from order completion.

These deadlines are averages, and therefore estimations. Therefore, these deadlines may vary due to logistical reasons or a force majeure. In cases of late deliveries, will inform its customers of them as soon as they have been made aware.

Each delivery is considered complete from the moment in which the courier makes the product available to the Customer or User, which is embodied through the control system used by the courier.

In the case of delays in the delivery of orders attributed to the company, the Customer or User may cancel their order in accordance with the procedure described in the “Return Policy” section. Delivery cases shall not be considered delayed in cases where the order has been made available to the Customer or User by the courier within the agreed time period and has not been delivered by cause attributable to the Customer or User.

Once the order leaves our warehouse, will send an e-mail and/or SMS notifying the Customer or User that their order has been accepted, processed and is being delivered.

For security reasons, will not send any orders to military bases or government facilities, nor accept any orders where it is not possible to identify the recipient of the order and direction.

Delivery times vary depending on the country, origin of the product(s) and the delivery destination. Other factors such as the size and weight of shipments are also taken into consideration. Delivery times can take a minimum of 3 – 4 working days and up to a maximum of 15.


Delivery Charges - Within UAE


Fixed Delivery: If the purchase is less than AED 1000, then the delivery charge will be AED 30.

Free Delivery: No Delivery charges, if purchase value is equal or greater than AED 1000.