Returns & Refunds Policy
Products purchased on Rccorner.ae may be returned and refunded, provided the Customer or User informs Rccorner.aetheir intention to return the purchased product(s) within a maximum period of up to 48 hours from the date of delivery and that the other conditions set forth in this paragraph are fulfilled. There are however, some products that are excluded from returns. Returns will be managed by local offices to reduce delays and other problems that may arise.
Rccorner.com only accepts returns that meet the following requirements:
- 1. Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed..
- 2. The product must be in the same condition as it was delivered and must retain the original packaging and labeling.
- 3. A copy of the delivery notes inside the package,also returned products must be marked and the reason for the return must be included.
- 4. In order to facilitate the return process for Customers and Users, and to make proper monitoring of it, Rccorner.ae sets it as the only return procedure, the one established by Rccorner.ae. If the reason for the return is attributable to Rccorner.ae (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of the return cost is borne by the customer.
To proceed with a refund, follow these steps:
- 1. Report within 48 hours of receiving that you want to return the product. The information may be made via mail at firstname.lastname@example.org or using the customer form.
- 2. Rccorner.ae will inform the Customer or User of the address to which the product must be sent.
- 3. Inform Rccorner.ae about the courier company used, date and time of the return. As well as including, if possible, a tracking number.
- 4. Refunds will be done only through the Original Mode of Payment.
- 5. Please allow for up to 45 days for the refund transfer to be completed.
- 1. The shipment must be made using the same box that it was received in to protect the product. In the event that cannot be done with the box with which it was delivered, the Customer or User must return it in a protective case in order that the product reaches the warehouse of Rccorner.ae with the maximum guarantees possible.
- 2. The Customer or User must send their shipment via a courier company of their choice. The return costs must be paid by the Customer or User.